Shipping & Refund Policy
Last updated: 13 September 2026
At Laura Boden Art, every artwork and order is prepared with care. This policy explains how orders are processed and delivered, together with information about cancellations, returns, damaged items and refunds.
Nothing in this policy affects your statutory rights as a consumer.
1. UK Delivery
Laura Boden Art offers free standard UK delivery on artwork purchased through the website unless otherwise stated on the individual product page or agreed separately before purchase.
Orders are sent using an appropriate postal or courier service depending on the size, value and nature of the item.
Where tracking information is available, this will be provided once your order has been dispatched.
2. Processing & Dispatch Times
Original artwork that is available and ready to ship will normally be prepared and dispatched within 3–5 working days of receiving your order.
Made-to-order artwork, including Birth Month Art, requires additional creation time before it can be dispatched. The estimated timescale will be stated on the relevant product page or communicated after your order is received.
Bespoke commissions have an individually agreed timescale. Delivery or collection will be arranged once the artwork has been completed, approved and the outstanding balance has been paid.
If there is an unexpected delay with your order, Laura Boden Art will contact you as soon as reasonably possible.
3. Packaging
Artwork is carefully prepared and packaged according to its size, materials and destination.
Appropriate protective packaging will be used to help protect your order during transit.
Please take care when opening your parcel to avoid accidentally damaging the artwork.
4. International Delivery
International shipping is available by arrangement.
If you are outside the United Kingdom and would like to purchase an original artwork or another item where international delivery is not automatically available at checkout, please contact hello@laurabodenart.com before purchasing.
A delivery quotation will be provided based on the destination and the size, weight and packaging requirements of the artwork.
International delivery and packaging charges are additional unless expressly stated otherwise and must be paid before the artwork is dispatched.
International customers may also be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country. These charges are outside the control of Laura Boden Art and are the responsibility of the recipient unless otherwise agreed.
International delivery times can vary depending on the destination, courier and customs processing.
5. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you realise that you have provided incorrect delivery details, contact hello@laurabodenart.com as soon as possible. Changes cannot be guaranteed once an order has been dispatched.
6. Delayed or Missing Deliveries
Delivery dates and times provided by postal or courier services are generally estimates unless a specific delivery service has been expressly agreed.
If your parcel appears to be significantly delayed or has not arrived, please contact hello@laurabodenart.com so that the delivery can be investigated with the relevant postal or courier service.
Laura Boden Art will assist with resolving delivery issues where reasonably possible.
7. Damaged, Faulty or Incorrect Items
Every effort is made to package artwork carefully and securely.
If your order arrives damaged, is faulty, is not as described or you receive an incorrect item, please contact hello@laurabodenart.com as soon as reasonably possible.
Please provide:
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Your name and order number
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Clear photographs of the artwork or product
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Photographs of the outer and inner packaging where relevant
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Photographs showing any visible damage to the parcel
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Details of the postal or courier service, where available
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Please retain the artwork and its original packaging while the issue is being investigated, as photographs or inspection may be required.
Depending on the circumstances and your statutory rights, an appropriate solution may include a repair, replacement or refund.
8. Cancellations & Returns for Standard Online Purchases
If you are a UK consumer purchasing eligible, non-personalised goods online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without having to give a reason.
If you wish to exercise an applicable right to cancel, please contact hello@laurabodenart.com within the relevant cancellation period.
After notifying Laura Boden Art of your cancellation, the item should be returned in accordance with the return instructions provided.
The artwork or product should be carefully packaged and, where possible, returned in its original packaging.
You are responsible for taking reasonable care of the item while it is in your possession.
9. Return Delivery Costs
Unless an item is faulty, damaged, incorrect or not as described, the customer is normally responsible for the cost of returning an unwanted eligible item.
Please obtain proof of postage or appropriate tracking when returning artwork, as you are responsible for the item until it has been received.
Please contact hello@laurabodenart.com before returning an item so that appropriate return instructions can be provided.
10. Made-to-Order & Personalised Artwork
Certain artwork may be created specifically for you or made to specifications you have selected.
Goods that are made to the customer's specifications or clearly personalised may not qualify for the statutory cancellation right that normally applies to eligible standard online purchases.
Where this applies, it will be made clear in the relevant product information or during the ordering process.
This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.
11. Birth Month Art
Birth Month Art is individually created to order, and natural variations in colour, pattern, texture and placement form part of the handmade nature of each piece.
Because each artwork develops individually during the creative process, the finished piece will not be an exact reproduction of photographs showing previous examples.
Where a Birth Month artwork is made to a customer's specifications or is clearly personalised, cancellation rights may be restricted as described above.
This does not affect your statutory rights if the artwork is faulty, damaged, not as described or otherwise does not conform to the contract.
12. Bespoke Commissions
Bespoke commissions are individually created according to specifications agreed between Laura Boden and the client.
A 50% deposit is required to secure the commission and studio time.
The deposit becomes non-refundable once work has begun or materials have been purchased specifically for the commission, subject to the client's statutory rights.
The remaining balance, together with any agreed delivery, framing or other additional costs, is payable when the artwork has been completed and before dispatch or collection.
Because Laura's work incorporates fluid techniques, organic textures and processes that naturally create variation, commissioned artwork cannot be guaranteed to reproduce another artwork or reference image exactly.
Further information about commissions can be found in the Terms & Conditions and on the Commissions page.
13. Refunds
Where a refund is due, it will be issued using the original payment method unless otherwise agreed or required.
Refunds will be processed within the applicable legal time frame once the requirements for the return or refund have been met.
Where an eligible consumer cancels an entire order under their statutory cancellation rights, any refund of the original standard delivery charge will be handled in accordance with applicable consumer law.
Additional delivery costs resulting from the customer choosing a more expensive delivery option than the standard service may not be refundable.
14. Exchanges
Because many Laura Boden Art pieces are original, unique or made to order, direct exchanges may not always be possible.
If you would like to discuss an alternative artwork, please contact hello@laurabodenart.com and I will let you know what options are available.
Your statutory rights are not affected.
15. Collection & Private Viewings
Private artwork viewings and collection are available by appointment in Romsey, Hampshire.
If you would like to arrange a private viewing or collect an artwork in person, please contact hello@laurabodenart.com to arrange a suitable appointment.
For security and privacy, the full viewing or collection address will be provided directly when an appointment has been confirmed.
Different cancellation rights may apply to purchases made in person compared with purchases made online.
If an order was contracted and paid for online and subsequently collected in person, applicable online consumer cancellation rights may still apply.
16. Contact
If you have any questions about shipping, delivery, returns, refunds or an existing order, please contact:
Laura Boden
Laura Boden Art
Romsey, Hampshire, United Kingdom
Email: hello@laurabodenart.com
Website: Laurabodenart.com